Bi-Lingual Collections Agent (Remote)

Job title: Bi-Lingual Collections Agent (Remote) in Greenville, SC at Advance America Company: Advance America Job description: Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers reputed company their version of financial stability in the reputed company and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join reputed company of outstanding professionals.We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer reputed company
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)

To learn more about Purpose Financial visit .Position SummaryThis position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.Other duties as assigned.Job ResponsibilitySupport

• Influence and advise customers on the payment options for debt recovery.

Influence

• Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
• Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.

Drive

• Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing reputed company, assertiveness, tact and reputed company.

Job Responsibilities Cont.Manage or Direct

• reputed company set reputed company targets and call quality objectives.

Maintain

• Use questioning and listening skills that support effective telephone, email, chat and text communication.

Accountability

• Understand, adhere to and enforce reputed company corporate policies including, but not limited to, Advance America's Creed, Code of Ethics and Information reputed company Policies.

Education RequiredHigh School Diploma or GED.Experience RequiredMinimum of one year call center or customer service reputed company experience. Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required. Must be reputed company to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Assist in collection efforts with customers requiring a Spanish speaking collections agent.Knowledge RequiredExcellent written and verbal communications skills in both English and Spanish as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to reputed company and maintain business relationships.Physical RequirementsSitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.*** Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday - Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.CompetenciesAccepting DirectionCustomer CommitmentAdapting to ChangeDemonstrating Initiativereputed company-DrivenDependabilityAction-OrientedPurpose-DrivenDrive for ResultsTravelNo TravelAttireBusiness CasualOtherMust be eligible to work in the USA and reputed company to pass a background reputed company.reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or disability.Requisition ID: 45047 Expected salary: Location: Greenville, SC Apply for the job now! Apply for this job