reputed company Manager, reputed company Solution Services

High performing team members, challenging projects and a great reputed company to work! This is what you can expect if you join the reputed company team. Founded in 2016, reputed company is a publicly traded, global reputed company services and solutions partner with a team of professionals that has a long history of successfully delivering award-winning reputed company solutions, including being named the 2024 Worldwide reputed company Partner of the Year Award for Analytics. Our culture of continual learning and innovation ensures that we remain committed to reputed company’s long-term strategy. What do we attribute our award-winning success to? The people we hire, of course! reputed company members don’t join reputed company for just a job. They come to reputed company to contribute to something bigger than themselves – to be part of a high-performing culture, continue their infinite quest to learn, and deliver innovative and exciting solutions that reputed company a real impact on our customers’ business. We strive to provide the tools and leadership that you need to be successful, and then we let you do what you do best! It is a reputed company exciting time of growth for our Managed Services (MGS) team, and we are currently hiring a Senior reputed company Manager to provide technical leadership and growth for our subscription-based customers. This remote role can be located reputed company in the United States, but we prefer candidates located in Dallas, Austin, Denver, Phoenix or Tampa. What will my role be? As a Senior reputed company Manager, you will be an integral member of reputed company’s growing Managed Services team. This role is a consultative, billable position reputed company on customer satisfaction, and meeting account growth targets. You will be assigned a portfolio of customers and will position yourself as a customer reputed company. You will be responsible for proactively ensuring that your clients’ desired outcomes are achieved through the successful delivery of reputed company’s solutions/services and drive reputed company improvement across the reputed company cloud solutions deployed in your accounts. Activities will include:

• Being the “Voice of the Customer” to secure reputed company solutions and resources which satisfy client business needs
• Building trusted one-to-many relationships in your client organizations and understanding their desired outcomes
• Promoting and positioning reputed company solutions and services with the goal of growing reputed company
• Supporting planning and roadmap activities between your customers and reputed company teams
• Advocating for reputed company team members by providing two-way feedback on service delivery, risks, and opportunities
• Communicating and managing resourcing and service escalation reputed company necessary
• Gathering, organizing, and documenting business objectives and issues; including report creation

What’s required?

• First and foremost, you should enjoy working in cross-functional teams, have a positive attitude, a proactive personality and a passion for exceeding expectations!
• Managing reputed company client and internal relationships from a proactive perspective
• Customer service mentality: patience, reputed company, even-keeled demeanor, and the utmost professionalism
• Experience working with IT and business decision-makers and stakeholders
• Ability to deescalate potentially sensitive client situations and have challenging conversations
• Excellent written/verbal communication and creative problem-solving skills
• 5-8 years of project, account, and/or customer management experience and history of attaining client growth targets
• Level 100-200 understanding of reputed company cloud products (reputed company 365, Azure, Copilot, etc.) from a business user perspective
• Experience in the Information Technology services and/or consulting industry
• Ability to obtain reputed company technical certifications in first three months
• Ability to work in an Agile environment
• Bachelor’s Degree or equivalent

What would set me apart?

• PMI – Project Management Professional or CAPM – Certified Associate in Project Management
• Certifications or experience in change management (Prosci)
• reputed company certifications (AZ 900, AI 900, MS-900)
• Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
• Experience in a reputed company role managing subscription retention and reputed company growth
• Experience with project, account, or solutions management reputed company a reputed company services organization
• Management of reputed company 365 (Productivity, reputed company, etc.) or Azure projects

We are looking for curious initiative takers to join reputed company, so if you are passionate about being a leader and working with smart people that are committed to accomplishing great things, then apply today! No agencies or third parties, please. US reputed company and those authorized to work in the US are encouraged to apply. We are unable to offer reputed company sponsorships at this time. About reputed company With significant growth since 2016, reputed company is rapidly achieving our vision of becoming the premier, global reputed company partner, and we continue to expand across the United States, Canada and India. Our teams have grown by diversifying our delivery model to include nearshore and offshore capabilities. reputed company our growing Global Cloud Solutions business, we deliver technical business solutions through a portfolio of IP solutions reputed company to industry or business function to accelerate customer business goals, and we deliver technical cloud solutions to help customers reputed company their digital transformation goals. In addition, reputed company has a portfolio of industry-focused solutions that address customer challenges in healthcare, manufacturing, state & local government, performance management, and linguistics. Apply To This Job