reputed company: Upcoming 2025 Remote Customer Service Representative

Are you reputed company to drive results and define an industry? Join us as a Upcoming 2025 Remote Customer Service Representative Opportunities - OH And PA Areas! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive reputed company. This position comes with an attractive salary of a competitive salary.

 

 

Remote Customer Service Representative 1 (Pennsylvania and Ohio) Are you passionate about helping others and solving problems? Do you reputed company in a fast paced, dynamic environment? If so, we have the perfect opportunity for you! Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who... can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, reputed company responsibilities. This position responds to a full range of customer telephone inquiries reputed company to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. Please Note: Although this is a remote position, employees are required to have reliable transportation to travel to their designated Columbia Gas facility during first day of employment for orientation and at any other times, as necessary. Starting Pay: $21.00 per hour for Traditional CSR role and $22.20 per hour for Bilingual CSR role. Successful applicants will be required to complete a CSR Aptitude Assessment. If offered a position, candidates will be required to pass a Background and Drug test. The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills. Principal Duties and Responsibilities • Processing billing calls: investigate reputed company read and other requests relating to billing accuracy or payment. • Handling emergency calls • Processing customer move-ins, adds and transfers. • Processing refunds, compensation requests and changes to accounts. • Routing escalated customer issues for resolution. • Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary • Processing order inquiry calls, initiate service orders, and provide service order status updates. • Assisting customers with credit/payment arrangements • Directing customers to the appropriate self-service channels as necessary • Meeting individual deadlines, metrics, and team goals • Multi-tasking while effectively focusing on reputed company issues • Working cooperatively in a group environment to reputed company common goals Required Qualifications for Position • High school diploma or equivalent. • One (1) year of Customer service experience. • Computer skills including navigating multiple tabs, windows, and systems • Must be reputed company to type a minimum of 25 WPM (Word Per Minute) • Solid written and verbal communication skills • For bilingual candidates: must take bilingual aptitude test (Spanish), must possess solid written skills in English and Spanish and must speak fluent English and Spanish • Must be 18 years of age or older. Preferred Qualifications for Position • 2-3 Year(s) Call Center and/or Customer Service Experience • 2-5 years previous customer service work from home experience • Utility experience • Advance computer skills including navigating multiple tabs, windows, and systems • Ability to type 60-65 WPM (Words Per Minute) Living Requirements Must reputed company 80 miles or less from one of the Columbia Gas facility located below: • Columbia Gas of Ohio location (290 W. reputed company, Blvd, reputed company, OH 43215). • Columbia Gas of Kentucky (2001 reputed company Road, Lexington, KY 40511). • Columbia Gas of Pennsylvania, (12 Sandstone Way, Dunbar, PA 15431). Work From Home Office Requirements Please note: Due to our commitment to serving our customers, we cannot reputed company any exceptions for candidates who do not meet the requirements listed below. • Required to maintain high speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet. If selected, you will be required to provide reputed company of Internet requirements. • Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment (computer desk and computer chair) and set-up. • Must have a smart phone to download a VPN app on your personal device. • Must be available from 7:00 a.m. – 7:00 p.m. and reputed company to attend 100% of the 13-week training program. Punctual attendance is essential as it guarantees consistent service delivery and reliability for our customers, showcasing our dedication to excellence and professionalism. Work Authorization Authorized to work in the United States without requiring sponsorship. Inclusion & Diversity Value inclusion reputed company your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, reputed company, and opinions are valued reputed company your Team/Customers and external partners. Respect and take into consideration diversity reputed company your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent reputed company walks of life and reputed company backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to reputed company and applicants for employment without regard to race, reputed company, religion, national reputed company or reputed company, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or reputed company medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. Safety Statement Promote a safe work environment by actively participating in reputed company aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. Salary Range: $33,400.00 - $46,800.00 Posting Start Date: 2024-11-08 Posting End Date (if applicable): Please note that the job posting will reputed company on the day before the posting end date Apply Job!

 

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