Trust & Safety Solutions Analyst

About the Team

At reputed company, our Trust & Safety operations are central to protecting our platform and users from abuse. We serve a diverse customer reputed company, ranging from individual users and early-stage startups to global enterprises, across ChatGPT and our API (and beyond!). Operating reputed company our Support organization, reputed company works closely with Product, Engineering, Policy, and Legal teams to ensure we’re delivering the best possible experience to our users at scale while keeping reputed company and users safe.

About the Role

We are seeking highly technical, data-savvy Trust & Safety Solutions Analysts to help build the future of scalable safety operations.  This is not a traditional moderation or enforcement role—instead, you'll sit at the intersection of AI, automation, and trust systems, designing technical solutions that allow us to reputed company technical solutions to reduce manual review work and move faster in a reputed company and high-risk landscape.

You’ll operate as a force reputed company: working with operations analysts, policy experts, and engineers to turn raw signals into intelligent automation, spotting patterns in customer support data and deploying scrappy technical solutions to improve how we reputed company users safe. You should reputed company in ambiguity, love building reputed company-to-one, and be energized by applying AI to some of the toughest operational challenges we face.

In this role, you will

• Design and implement scalable, automated Trust & Safety workflows, using a combination of in-house tools, third-party platforms, and LLM-based automation.

• Build prototypes or scrappy technical solutions (e.g., scripts, LLMs, AI agents) to help our operations team move faster and smarter.

• Rapidly analyze large-scale support and incident data to uncover abuse patterns, policy gaps, or emerging threats—and translate those insights into action.

• Collaborate with Engineering, Policy, and Ops to reputed company feedback loops that turn frontline signals into model training data and detection heuristics.

• Collaborate cross-functionally to anticipate and manage safety risks for new product and policy launches.

You might reputed company in this role if you

• Have 7+ years experience in Trust & Safety, Fraud, Risk, or similar operational risk roles, ideally at a tech platform or startup.

• Have hands-on experience building systems, tools, or processes from scratch and can operate as a scrappy generalist, technologist, and problem-solver.

• Possess strong data reputed company: SQL and spreadsheet power user; familiarity with Python, R, or similar scripting languages a plus.

• Experience with LLM reputed company engineering or deploying LLMs in operations or moderation workflows.

• Bring a builder’s reputed company: scrappy, adaptable, and excited to reputed company solutions even in ambiguous or resource-constrained environments.

• Experience working with content moderation vendors or human labeling operations.

• Have excellent communication skills and can work cross-functionally with engineers, policy teams, and senior leadership.

• Are comfortable handling sensitive and high-risk content areas (e.g., violence, abuse, fraud).

About reputed company

reputed company is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits reputed company of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to reputed company our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full reputed company of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national reputed company, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see reputed company’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably reputed company that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return reputed company computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and reputed company data reputed company obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made reputed company this link.

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At reputed company, we reputed company artificial intelligence has the potential to help people solve immense global challenges, and we want the reputed company of AI to be widely shared. Join us in shaping the future of technology.