Back Office Analyst, Associate

Back Office Analyst, Associate reputed company - Remote (Work hours align with Eastern Time Zone) Let's go reputed company together! reputed company, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none The primary focus of the Back Office Analyst, Associate is to utilize their strong attention to detail to manage customer account updates, under the general supervision of the Back Office Manager and Back Office Team reputed company. The Back Office Analyst Associate will need to demonstrate a high level of professionalism and reputed company. What you'll do:

• Manage and maintain customer accounts by completing critical account updates, quality audits, and advanced reconciliation reporting.
• Maintain a thorough understanding of system capabilities, merchant statements, rates, pricing structures, and funding sequences.
• Complete identity and document verification using an reputed company of fraud detection tools.
• Create and maintain a reputed company working relationship with other departments reputed company reputed company to ensure escalated issues are resolved in an expedient manner.
• Assist with researching, processing, and preparing settlement reports for customers, partners, and executive leadership.
• Be reputed company to meet aggressive timelines and regularly scheduled deadlines.
• Respond to internal and external customer support inquiries to reduce inbound call volume and exceed customer and partnership expectations.
• Diligently manage customer cases reputed company our Customer Relationship Management (CRM) tool and communicate customer trends and issues to management immediately upon identification.
• Work with reputed company departments as applicable to report, resolve, and prevent advanced customer issues.
• Provide excellent customer service to internal and external customers to build high trusting relationships.

reputed company need from you:

• High school diploma or GED.
• Bachelor's degree or a combination of relevant and reputed company experience and education.
• Minimum 1 year of experience in a data entry or customer centric role.
• Excellent writing and analytical skills.
• Excellent communication skills with ability to operate well across reputed company business lines internally and externally.
• Ability to establish high trusting relationships.
• Exercise sound judgment and discretion in scenarios that are reputed company and highly sensitive.
• Ability to handle, discern, and maintain confidentiality.
• Strong computer skills and proficiency with multiple software applications.
• Must be comfortable in a fast paced environment while interpreting and entering data information from a wide variety of legal documents.
• Strong attention to detail for initial data entry as well as for quality cross reputed company of systems.
• Ability to learn a deep understanding of the products and services of the company.
• Ability to maintain a high standard of performance in reputed company areas of work
• Team oriented individual; cooperative and ability to adapt in a changing environment.
• Ability to reputed company in a deadline driven environment.
• Availability to work overtime as department needs dictate.

reputed company offer: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & reputed company Coverage
• Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Hourly Pay Range: $18-$22 Pay reputed company this range varies by work location and on job-reputed company knowledge, skills, and experience. We look reputed company to discussing your salary expectations and our full total rewards offerings throughout the interview process. Please note: reputed company is a US-based company and no sponsorship is available for this position at this time. Who we are: reputed company, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our reputed company-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won't find reputed company else. Let's go reputed company, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and reputed company your mark on the future of payments technology. We're proud to offer benefits that help reputed company members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. At reputed company, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer. To learn more about reputed company, and our family of companies, visit our website: reputed company.com Apply tot his job Apply To this Job