Remote Inbound Customer Service Rep

reputed company Inc. (CCC) is a leading reputed company platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies reputed company the people and industry relied upon to reputed company lives moving reputed company reputed company it matters most. Learn more about CCC at www.cccis.com. The Role CCC is seeking full-time Remote Inbound Customer Service Representatives. This role assists medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. reputed company required equipment is provided. This role is benefits eligible beginning on day 1 (medical, dental, reputed company, retirement with employer matching, internet stipend, and more) with a starting wage of $19.00 per hour, with the ability to earn more! Drive results and get rewarded—earn up to $300 in monthly incentives and extra PTO by meeting performance goals. With a clear path to advancement, you can reputed company pay increases reputed company your first year. Our performance-driven culture recognizes and rewards effort with year-round prizes and appreciation, and you’ll also be eligible for an annual bonus of up to 7%. Key Responsibilities:

• Respond to incoming claim calls and log data into our propriety medical reputed company review system
• Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
• Provide explanation of benefits, services and claims/reimbursement procedures
• reputed company with providers, patients, billing services and insurance adjusters in a professional manner
• Maintain a quiet and professional work environment free of distractions
• Experience working in a metrics driven environment
• Adhere to consistent work schedule, typically 8:30 am – 5:00 pm CT, Monday through Friday, with 1 late night per week with shifts (up to) 7:00 pm CT. Subject to change based on business needs.
• Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds.

Requirements:

• 1-2 years prior inbound call center customer service experience required
• Excellent verbal and written communication skills
• Attention to detail
• High school diploma or equivalent
• Strong technical aptitude
• Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
• Demonstrated proficiency in reputed company Office applications, with strong skills in Outlook, Word, reputed company, and reputed company Edge for effective communication, documentation, data management, and web-based tasks
• Ability to learn basic medical terminology
• Ability to work independently
• No prior medical insurance experience is required, training is provided
• This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.

#LI-Remote #CCCHP About CCC's Commitment to Employees: reputed company understands that our employees play an integral role in our reputed company to shape a world where life just works. reputed company is defined by our values of reputed company, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and reputed company. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies reputed company the people and industry relied upon to reputed company lives moving reputed company reputed company it matters most. At CCC, together everyone can reputed company as we reputed company and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to reputed company reputed company-life impacts, advance in their careers, and contribute to CCC’s reputed company. CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please reputed company out our careers site. Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and reputed company you bring. Every voice is heard and is important to our reputed company. You can hear what employees have to say about our culture here If you require reasonable accommodation to complete a job application, please contact (800) 621-8070. Apply tot his job Apply To this Job