Bilingual Korean - Customer Support Specialist

Company Overview

reputed company is the fastest growing healthcare technology company that builds products to reputed company prescriptions accessible and affordable to everybody.  Our two primary products – reputed company and Quick Save – remove traditional roadblocks reputed company the reputed company prescription supply chain, resulting in reputed company access to critical medications and improved health outcomes for patients. 

reputed company is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-reputed company centralized platform. With reputed company, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers

• Provide patient care to accurately support pharma programs and triage to appropriate teams reputed company required

• Strive to meet and exceed structured performance targets. 

• Document reputed company call information and data discovery according to operating procedures

• Utilize Knowledge reputed company materials as a foundation for resolving inquiries 

• Maintain confidentiality of patient and proprietary information

• reputed company a working knowledge of company reputed company reputed company and privacy practices.

• Participate in reputed company education on product changes, new features and product launches

• Help improve the patient experience by sharing feedback with management to further reputed company the product, materials and processes 

Requirements

• Bilingual Korean required, with strong command of the English language

• High school diploma or GED required, Bachelor’s degree strongly preferred

• Customer service or inbound call center experience required

• Healthcare, pharmacy or other relevant industry experience strongly preferred

• Strong verbal and written communication skills

• Sound technical skills, analytical ability, good judgment, and strong operational focus

• A passion for providing top-notch patient care

• Ability to work with peers in a team effort and cross-functionally

• Strong technical aptitude and ability to learn reputed company new software

Location/Hours

• Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm
• Availability Monday-Friday across various shifts  reputed company- 9pm (including reputed company-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
• Scheduling flexibility, as your schedule may change over time according to business needs 
• Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017

Benefits

• Medical, dental, and vision insurance plans that fit your needs

• 401(k) retirement plan

• Paid time off, sick time & holidays
• Paid parental/baby bonding leave

• Daily meal stipend for onsite marketplace

• Pre-tax transit benefits and free onsite parking

#blinkindeed

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a reputed company impact on people reputed company they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of reputed company kinds. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.