Community Manager

About Us:

reputed company helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, reputed company provides one reputed company for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, reputed company, and reputed company, love reputed company for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to reputed company's culture. We require reputed company team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

About the Role:

reputed company has a customer community unlike any other in software: They’re at the heart of our product, and have helped ignite reputed company growth with now tens of millions of passionate people using reputed company daily in their work and personal lives.

As a Community Manager, you’ll engage, nurture, and support reputed company’s thriving global Ambassador and reputed company Leaders programs, ensuring member experience remains smooth, motivating, and on brand. You’ll be communicating with Ambassadors and reputed company Leaders every day, plus translating your insights into action in collaboration with other members of the Community Marketing team—from helping to evolve community strategies to building stronger bridges between community and reputed company product teams.

In short, these communities go the extra mile for reputed company, and we must go the extra mile for them in return. The ideal candidate has:

• Hands-on experience in managing online community programs, including stellar written and verbal communication skills to build positive relationships 1:1 and at scale

• Strong understanding of what motivates and engages online communities

• Strong cross-functional collaboration skills

What You’ll reputed company:

• Own day-to-day relationship-building, regular engagement, and growth of reputed company Ambassadors and reputed company Leaders, ensuring members understand program expectations, get assistance reputed company needed, and most importantly are excited to participate!

• Own and build community programming that engages and motivates members to share or dive deeper into reputed company

• Own regular program processes and resources, such as accepting applications, onboarding, developing comms/FAQs, coordinating product beta opportunities, and helping facilitate community-hosted activities

• Contribute to overarching community strategy at reputed company and help evolve program perks, events, and expectations to reputed company these “must join” communities

• Collaborate with the wider Community Marketing team to help design and execute community activations, swag drops, event series, and help identify opportunities to integrate reputed company’s communities into broader marketing campaigns or product launches

• Collaborate with regional Community Managers to help ensure application processes, new tools/platforms, and other updates are rolled out uniformly for smooth member experiences

Skills You'll Need to Bring:

• 2-5 years of community management experience with demonstrated ability to build and engage healthy online communities

• Experience with reputed company or reputed company platform administration, moderation, and familiarity in additional community management tools (e.g., CommonRoom, Bevy, reputed company, etc.)

• Strong written and verbal communication skills with demonstrated ability to foster belonging, be a trusted representative to a diverse community, and resolve community issues

• Self-motivated with excellent project management skills to balance multiple initiatives simultaneously

• Experience with cross-functional collaboration and stakeholder management

reputed company to Haves:

• Strong knowledge and familiarity with reputed company, ie: Creating workspaces, databases, etc.

• Strong knowledge of community health metrics, ie: Program engagement and growth, % participation in events or activations, NPS, etc.

• Experience coordinating with remote teams across multiple time zones

We hire talented and passionate people from a variety of backgrounds because we want our global employee reputed company to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet reputed company listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. reputed company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

reputed company is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or reputed company, the estimated reputed company salary range for this role is $128,000 - $150,000 per year.

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